Track your order
Get a better understanding of each step in the production process and find your order status.
Track your order
Note the page will refresh with your order details.
For clients that live in the United States, you can use your tracking number with USPS.com to get more detailed information.
Understanding each step in the production process
Purchasing a Custom Hockey Stick is like ordering any other handcrafted product, and this takes time. Each and every hockey stick is crafted with high-quality professional-grade materials along with your exact specifications & graphics. This is not like settling for any stick off the rack. For this reason our Custom Hockey Sticks take 7-10 weeks to complete and ship unless you have purchased an in-stock stick.
Your order was successfully received & your payment has been processed. Your order is now being verified & prepared to put into production. This step can take up to 2 weeks. You will get an email confirmation with your invoice along with a PayPal confirmation. Please verify your junk or spam folder if you did not get an e-mail.
Your order has been sent to our production team to make your hockey stick(s). This process takes 5-7 weeks. You will receive an e-mail notification at this step.
Your Custom Hockey Stick has now been made! The hockey stick(s) are being sent to our distribution center where we will pack up your items & ship them off to you. We will send you a notification with your tracking number. This step takes approximately one week.
Your order has been picked up by our shipping provider and is on its way to you!
If you did not get a notification from our shipping provider with your tracking code, you can simply get it above by using the tracking tool. Delivery can vary from 1-2 weeks depending on your location. We cannot give exact delivery dates as our shipping providers may have delays due to COVID-19, peak periods for holidays, and other unforeseen circumstances. The tracking information from our shipping provider will be the most accurate for an estimated time of arrival.
We get it, it takes time and it’s a long process, we know.
Making a custom hockey stick with all your specs & graphics is a really cool and unique process, and once you receive them and try them out, we are sure you will love them.
So now that you know the process, don’t wait for all your sticks to break before ordering your next Custom Hockey Stick !